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Vetri MURANO

ART GLASS

FAQ

  • What is the processing time for orders?
    Orders are typically processed within 3 business days from the date of purchase. Please note that processing times may vary based on the complexity of the order.
  • Are all the Murano glass pieces authentic?
    Yes, each piece in our collection is 100% authentic Murano glass.
  • How are the Murano glass pieces packaged?
    We take great care in packaging glass. All items are delicately wrapped in bubble wrap or polystyrene and secured in protective boxes.
  • How can I track my order?
    Once your order is shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the progress of your Murano glass pieces.
  • Do you ship internationally?
    Yes, we offer international shipping to cater to our global clientele. Please note that customers are responsible for any customs duties, taxes, or fees imposed by their country's regulations.
  • What if my package is lost or stolen?
    In the rare event of a lost or stolen package, please contact our customer support team immediately. We will work with the shipping carrier to investigate and resolve the issue.
  • How do I contact customer support?
    You can reach us customer support through the "Contact Us" page on our website or by emailing info@muranoartglass.com. We are here to assist you with any questions or concerns.
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