Question 1

What is the processing time for orders?

Accepted Answer

Orders are typically processed within 3 business days from the date of purchase. Please note that processing times may vary based on the complexity of the order.

Question 2

Are all the Murano glass pieces authentic?

Accepted Answer

Yes, each piece in our collection is 100% authentic Murano glass.

Question 3

How are the Murano glass pieces packaged?

Accepted Answer

We take great care in packaging glass. All items are delicately wrapped in bubble wrap or polystyrene and secured in protective boxes.

Question 4

How can I track my order?

Accepted Answer

Once your order is shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the progress of your Murano glass pieces.

Question 5

Do you ship internationally?

Accepted Answer

Yes, we offer international shipping to cater to our global clientele. Please note that customers are responsible for any customs duties, taxes, or fees imposed by their country's regulations.

Question 6

What if my package is lost or stolen?

Accepted Answer

In the rare event of a lost or stolen package, please contact our customer support team immediately. We will work with the shipping carrier to investigate and resolve the issue.

Question 7

How do I contact customer support?

Accepted Answer

You can reach us customer support through the "Contact Us" page on our website or by emailing info@muranoartglass.com. We are here to assist you with any questions or concerns.

FAQ

Frequently asked questions